Refund policy

SAINT Jō Return Policy

At SAINT Jō, we stand behind the quality and care in every product we make. If something isn’t right, we want to make it better.

Satisfaction Guarantee

Trying us for the first time? We’ve got you. If you're not completely happy with your first SAINT Jō order, you may request a one-time return, exchange, or store credit within 30 days of delivery — even if the products have been gently used.

Returns & Exchanges

• For non-first-time purchases, we accept returns of unused and unopened products within 30 days of delivery for a full refund (minus shipping).
• Returned items must be in their original packaging and condition.
• We do not offer refunds on used products beyond the first-purchase satisfaction promise.

How to Start a Return

To initiate a return or exchange, please email us at support@shopsaintjo.com with your order number and reason for return. Our team will get back to you within 1–2 business days.

Please Note:

• Original shipping fees are non-refundable.

• At this time, return shipping is the responsibility of the customer.

• We do not accept returns on supplements due to health and safety regulations.

• Final sale items are not eligible for return or exchange.

• If you received a damaged or incorrect item, please reach out within 7 days of delivery so we can make it right.