Shipping policy

Shipping Policy
Effective Date: June 25, 2025

Thank you for shopping with SAINT Jō. Below is everything you need to know about how we ship your order.

Domestic Shipping (U.S.)

• Processing Time: Orders are processed within 1–4 business days (excluding weekends and holidays).

• Shipping Time: Standard shipping typically takes 3–7 business days once processed.

• Shipping Fees: Calculated at checkout based on your location and order size. Free standard shipping may apply to eligible orders (see promotional offers at time of purchase).

• Carriers: We primarily use USPS, UPS, and FedEx.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

Shipping Address Accuracy

Please double check your shipping address before submitting your order. We are not responsible for packages lost due to incorrect or incomplete addresses.

Missing or Delayed Packages

If your tracking information shows delivered and you haven’t received your package, please contact the carrier directly. If the issue persists, reach out to our team at support@shopsaintjo.com we’re happy to help investigate.